Customer complaints, the starting point for customer recalls
What’s the starting point of a product recall, bad press, regulatory body such as the FDA, end customer or distributor? Maybe your performing a product recall simulation to test you procedures? Normally it starts in the form of a complaint !. How do you track these today, offline database, post-its, or via Microsoft Excel?, Are complaints […]
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ProcessForce adds Complaint Management Solution
Do your customers, suppliers, and even your internal departments raise complaints, issues and provide feedback? How do you track these today, offline database, post-its, or via Microsoft Excel? With the ProcessForce complaint management solution, this wealth of data can now be captured in a structured manner, analyzed and actioned upon. Creating the foundation for generating internal […]
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